T-Mobile
What the advertisement says
“Switch to T-Mobile on any eligible plan, including Essentials, and we'll pay off your eligible phone via virtual prepaid Mastercard—up to $800.”
Quoted from the carrier. What follows is what it means.
What it actually pays you
Depends on what you owe
This offer pays off what you still owe your current carrier, up to the advertised cap. Until you say what that balance is, there is no figure to show — and the advertised one would be the wrong guess for most people.
How you get it
As a prepaid card — no cash withdrawals, and it expires
What you have to do to qualify
- Move your existing number across
- Open a new line
- The advertised figure is a ceiling on a reimbursement, not a payment. It settles the balance left on your current phone, so somebody who owes little receives little.
- The figure advertised is the most anybody gets, not what everybody gets. What you are offered depends on conditions the advertisement does not state.
- Your existing number has to be moved across; a brand-new number will not do.
›Where these terms came from
“Max reimbursement per line is $800.”
T-Mobile's Keep and Switch reimburses the balance remaining on your previous carrier's device payment plan, or that carrier's early termination fee, capped at $800 per line for up to 4 lines. It pays what is owed rather than a fixed amount.
“virtual prepaid MasterCard (no cash access & expires in 6 months)”
The Keep and Switch reimbursement arrives as a virtual prepaid Mastercard which cannot be withdrawn as cash and expires 6 months after issue, so an unspent balance is lost.
“Starting July 9, 2026, Keep and Switch is open only to brand-new customer accounts.”
Since 9 July 2026 Keep and Switch has been open only to brand-new customer accounts, so an existing T-Mobile customer adding a line cannot use it.